Dear Pamela ,
Good Day.
Well noted. Thank you so much.
As you’ve changed Forwarder from Triway to Hellman , there are a lot of problem with Hellman agent in Thailand. With every shipment since the first , we have problem with shortage container.
There are extra charge cost for shortage and delay all the time. I’ve complained this problem and no one have got feedback and improvement. As you can see from this shipment , there are no available container.
Our shipping have to wait for container and the result is there are overtime cost occur. We have to support this expense. So we would like you to understand our situation. Is there any way you can change Forwarder ?
Hope you would understand. Thank you so much.