A recent article in Purchasing entitled Supplier Relationship Management: Pathways to Convergence offered up a few tips on Supplier Relationship Management, complete with case studies, that could be useful. The article, which notes that, At the heart of any good supplier-relationship management (SRM) process is a belief in exacting metrics, open communication and a laser-like focus on finding and nurturing suppliers who are willing and able to bring new technologies and other innovations that have a positive impact on the bottom line of both companies.