as how to reduce costs and create competitive advantage. Therefore, the organization would
benefit from managers’ decision-making if ISSM is interpreted on an organizational level.
The third issue is that ISSM emphasizes the importance of information quality, system
quality, and service quality but shows no clues about what antecedents affect them. These
antecedents could be critical when designing and implementing ELS. Revealing these factors
would contribute significantly to managers’ decision-making. Based on the discussion
above, we apply ISSM on an organizational level and investigate organizational antecedents
which affect system quality and service quality based on resource-based theory.