In recent times, the UK construction industry has been forced to critically examine its performance. The Latham and Egan Reports (Latham, 1994; Egan, 1998) have both highlighted the plight of the UK construction industry. Client’s dissatisfaction, low profitability, and over-capacity are a few of the many ills described. The industry is beset with solving short-term problems. Historically, financial indicators were seen by many as the key performance indicator. However, the signs are that there may be a cultural shift. Senior construction executives are becoming more aware of management principles and the
philosophy of a holistic approach to performance through the use of Key Performance Indicators (KPIs) is gaining acceptance.