Dear napat gates,
Kindly note that since you have failed to reply to the email that was sent to you on 12.12.14, your withdrawal request was cancelled and funds have returned to your trading account.
Please be advised that you will be able to open a new withdrawal request once you decide to do so, by providing us with the following documents:
Clear, color copy of your passport or government issued identification showing all relevant information including:
a. Your photograph, full name and date of birth
b. Country of Issue and Issue/Expiry date
c. Passport/ID number and MRZ number
Clear copy of a recent utility bill or bank statement (not older than *3 months) showing:
a. Your name
b. Your updated residential address
c. Date of issue
A screenshot of the PayPal account 99jadhai@gmail.com
A clear, color copy of both sides of any credit cards used to fund the account showing:
a. The first 4 digits and last 4 digits of the card number 4349
b. The expiry date
c. Your signature
Please ensure that you cover the middle eight digits of the credit card number and the CVV code.
Please reply to this email with a .pdf, .jpg, or .doc format of the above documents attached.
Please reply to this email and confirm your full name.
Should you require further assistance or information, please reply to this message or chat live with us during our business hours.
Best regards,
eToro Customer Service Team.