The basic criterion through which a transportation project is evaluated as qualitative is to meet user needs [20]. The
term quality is defined by the transfer that travellers experience while it is synthesised by elements, which are related to
the design and the operation of the railway line [21]. Access and egress time, service intervals, in-vehicle time, transfers
between modes, reliability information provision, system efficiency are some of these elements, while accessibility is
considered to be a key factor in determination of the use of rail as an alternative solution [22][23]. Reliability has been
found in various surveys to be a prominent element, which identifies transportation quality and influences passengers’
choice [24]. Following a survey carried out by Brons, the factors that contribute to passengers’ satisfaction in order to
choose rail are travel comfort, reliability, station organisation and information, service schedule, dynamic information,
price/quality ratio, accessibility and ticket service [25].