On the picture what your secretary sent, we can guess that their staff handle wrongly like fashion island. Please refer to attached one what we reported.
1. So please check three stores and take some picture how many shopping cart be moved at once. Definitely, they gather over 10 units and move toward side. It must be moved 5 units
2. Also, warehouse trolley must be moved one by one because it is heavy and fixed front caster. Please check how staff do for warehouse trolley.
3. Could you take picture their floor condition and parking lot?
4. If possible, find out the reason that shopping cart caster be damaged. (floor problem, staff handling, gathering method, etc)