The company's quality improvement teams have addressed such challenges as contract deadlines, cost overruns, department coordination, budgets, computer utilization,plan preparation process , letters of interest and proposals, sick time, and recruitment . The drafting process at the Coral Springs office became the subject for a study that resulted in significant improvement. First, it was necessary to define three states of completion for a drawing: 30, 60,and 90%. A checklist was developed to help assure that all work expected to be completed at a certain stage is actually completed.Improved uniformity in design, decreased rework and delays, and improved customer relations have all resulted from this one quality improvement