Case study review questions
1.what factors should influence the extent to which services organizations aim to satisfy customers's desire for 24/7 access to services?
2.critically assess methods that services organizations can use to reduce the harmful effects,and promote the beneficial effects, of 24/7 service provision for their employees.
3.24/7 access to services has been accessed of leading to a wide range of social problems,including employee stress and damage to family life. Critically evaluate these efforts and the extent to which you consider the services sector to be a contributor to these alleged problems.