Information technology (IT) management
ROHAN JAYASURIYA AND GRAY SOUTHON
This chapter provides an overview of the key issues in the management of health informatics. First the complexity of the health environment will be outlined. Then issues relating to IT management will be presented. This will include project management and IT control and evaluation. The chapter will conclude with a discussion of IT failures, and some of the lessons arising from them. Management of Information Technology (IT in Health presents a very special challenge. The IT industry itself is a very dynamic, rapidly evolving field, with a continuous stream of new technologies bringing new possibilities and challenges. However IT is not merely a technological issue, as it is generally found that many of the most difficult problems are about the way the technology relates to the organization. if technology is going to be effective in most cases, then substantial changes in the way the organization o is necessary (Coombs et al These changes involve many conflicting factors which can be political, managerial, industrial. and may require substantial changes in skills, and rol salesmen, is much more than a process, and involves skills of project management and organizational change agents (Keen 1991). It is an area that can be highly controversial and very costly, often with considerable dissatisfaction and with significant levels of failure (Sauer 1993) In addition to these problems, health is possibly one of the most complex of environments, which makes the management of information in the health industry extremely demanding
Information technology (IT) management ROHAN JAYASURIYA AND GRAY SOUTHONThis chapter provides an overview of the key issues in the management of health informatics. First the complexity of the health environment will be outlined. Then issues relating to IT management will be presented. This will include project management and IT control and evaluation. The chapter will conclude with a discussion of IT failures, and some of the lessons arising from them. Management of Information Technology (IT in Health presents a very special challenge. The IT industry itself is a very dynamic, rapidly evolving field, with a continuous stream of new technologies bringing new possibilities and challenges. However IT is not merely a technological issue, as it is generally found that many of the most difficult problems are about the way the technology relates to the organization. if technology is going to be effective in most cases, then substantial changes in the way the organization o is necessary (Coombs et al These changes involve many conflicting factors which can be political, managerial, industrial. and may require substantial changes in skills, and rol salesmen, is much more than a process, and involves skills of project management and organizational change agents (Keen 1991). It is an area that can be highly controversial and very costly, often with considerable dissatisfaction and with significant levels of failure (Sauer 1993) In addition to these problems, health is possibly one of the most complex of environments, which makes the management of information in the health industry extremely demanding
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