I am most concerned to learn that you felt that you had a less than satisfactory experience for your order which you placed recently. I therefore wish to say that we are extremely sorry about the situation. Please accept my sincere apologies on behalf of our company.
We regret to inform you that we cannot shipped your order out by DHL as their shipping policy. We can ship the order to you by another available delivery method, regular post mail, which will take 10-25 business days to destination.
Could you please inform me if this is acceptable? We will refund you extra shipping fee after shipment.
If there is no respond from you in 3 business days, we will ignore this message and ship the order by regular post .
Awaiting to your kind feedback.