Our carriers DHL and GLS (FR, BeNeLux, DK) will try to reach you twice: If the mailman does not meet you personally, he will either leave the package with your neighbors or a note with further information regarding a new delivery attempt. If the mailman does not meet anybody on second attempt (DHL), the package will be stored at your local post office, and you will have seven work days time before it will be send back to us.