“Turns out that in an age of wrenching change and hyper-competition, the most
valuable human capabilities are precisely those that are least manage-able. Nerve.
Artistry. Élan. Originality. Grit. Non-conformity. Valor. Derring-do. These are the
qualities that create value in the 21st century. Self-discipline. Economy. Orderliness.
Rationality. Prudence. Reliability. Moderation. Fastidiousness. These are the human
qualities modern management was designed to foster and reward. No wonder most
organizations are less resilient and inventive than the people who work for them.”