3. Is building awareness about quality among non-management
employees ongoing?
0.73 0.73
4. Are quality performance data displayed at employee work stations/
areas?
0.56 0.76
5. Are suggestion programs for quality improvement among nonmanagement
employees used?
0.70 0.73
6. Are programs in place to improve cycle-times (e.g., by reducing
time-delays or non-value-added activities in manufacturing)?
0.64 0.74
7. Are programs in place to coordinate quality improvements with
other departments within the organization?
0.57 0.75