The management of public administrations was subject to
significant transformations in its work practices. During two
decades, administrative reform and development have
experienced Total Quality Management (TQM) in 1980s, and
Reengineering and Reinventing Government (RRG) in 1990s.
TQM -expressed in the works of Edwards Deming [23] and
others ([9], [12], etc) - was not work well in government
agencies because, the stress was on products rather than
services. RRG has often been presented as a revolution in
government management. In truth, it was less a revolutionary
than an evolutionary movement. Some scholars have attacked
reinventing government’s pursuit of businesslike practices in
government. They have called it an aggressive attack on the
tradition of democratic accountability. New challenge in
2000s is to create an e-government (electronic government)
which reflects the ultimate visions for governments to
modernize and change the way their administrations work -
that in general, is organized in a rather rigid and bureaucratic
manner- in order to move forward in the 21st century with
higher quality, cost-effective, government services and a better
relationship between citizens and government.
Multiple projects and research tasks, which were interested
in e-government problems, showed that the success of these
projects is strongly depended on the quality of their
information systems [1]. Besides, many literature reviews deal
especially with the failure of e-government projects, and
studies have shown that, it is not just e-government
applications, but information systems in general that fail [7].
The management of public administrations was subject to
significant transformations in its work practices. During two
decades, administrative reform and development have
experienced Total Quality Management (TQM) in 1980s, and
Reengineering and Reinventing Government (RRG) in 1990s.
TQM -expressed in the works of Edwards Deming [23] and
others ([9], [12], etc) - was not work well in government
agencies because, the stress was on products rather than
services. RRG has often been presented as a revolution in
government management. In truth, it was less a revolutionary
than an evolutionary movement. Some scholars have attacked
reinventing government’s pursuit of businesslike practices in
government. They have called it an aggressive attack on the
tradition of democratic accountability. New challenge in
2000s is to create an e-government (electronic government)
which reflects the ultimate visions for governments to
modernize and change the way their administrations work -
that in general, is organized in a rather rigid and bureaucratic
manner- in order to move forward in the 21st century with
higher quality, cost-effective, government services and a better
relationship between citizens and government.
Multiple projects and research tasks, which were interested
in e-government problems, showed that the success of these
projects is strongly depended on the quality of their
information systems [1]. Besides, many literature reviews deal
especially with the failure of e-government projects, and
studies have shown that, it is not just e-government
applications, but information systems in general that fail [7].
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