It is 9:00 a.m. on Monday in Sweden. The Technical product manager of company X
sent an email about the new design of the product to its subsidiary company in China.
He would like to have a production ready model of the new design by Friday when he
flies to China. An email came on Thursday saying that there was a 1mm error of the
product they made and asked the manager what they should do. The product manager
finds himself confused: “Do they need to ask such a question? They could simply
adjust the error and give me the model on Friday, why are they waiting for orders
instead of taking initiatives?” (Swedish Technical and Production manager, 2010, see
in Appendix III)