Please DO NOT ship the merchandise for this order, if you have not already done so.
The easiest and quickest way to respond to this chargeback is to use online Chargeback forms.
By doing so, you will help resolve this issue faster for both you and your buyer.
Please do not reply to this e-mail if you use the online Chargeback forms.
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Here are instructions on how to represent your case:
* Go to your Seller Account by typing the following web address
into your browser's address bar: www.amazon.com/sc-chargebacks
* Sign in when prompted.
* Click "Represent your case" for action-required Chargebacks and follow the instructions.
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If you do not use the online forms, then you must reply to this e-mail
Please provide us with the following information in connection with this transaction in the space below:
* Confirm the order was shipped.
* Date the order was shipped.
* The name of the carrier used.
* Delivery confirmation or tracking number along with signed proof of delivery, if available.
* Return and refund policy, as well as cancellation policy.
* The return shipping address your customer should use to return the merchandise for credit.