ANTICIPATE: Anticipates risks and builds contingency plans to manage them; Proactively identifies and
communicates barriers to achieving results and sources of lagging performance; Readily and
resourcefully adapts to changing needs, conditions, priorities or opportunities; Seeks opportunities to
learn from change and new discoveries; Uses appropriate metrics and data to monitor and improve
processes and practices; Responds to the unique needs of individual customer contacts; Identifies the
agendas, concerns and motivations of others; Builds support for ideas among key decision makers;
Generates enthusiasm for ideas by tapping into shared values.