Technology and High-Performance Work Systems The 21st-century organization obviously uses computers and technology as an integral part of managing its business. We already discussed knowledge workers, who can only succeed if we give them the tools necessary to use their knowledge. One of the ways in which we use technology to manage knowledge and increase performance is through the use ofso-called High Performance Work Systems (HPwss). An HPws is "a set of HR practices, including comprehensive employee recruitment and selection procedures, compensation and perfor mance management systems, information sharing, and extensive employee involvement and training, [that] can improve the acquisition, development and retention of the talented and motivated workforce "49"Leading organizational behaviorspecialists believe that [the] HPws has the greatest potential to provide sustained competitive advantage to companies adopting it." Organizations must get better at managing their technology in order to take advantage of the opportunities provided by HPWss.