Hi thawyims,
Here's what just happened:
rtamburini2012 let us know that they haven't received "300 Capsules COMPOUND BUTEA SUPERBA 750mg100% For Men Rejuvenation FREE SHIPPING" and has requested a refund. A request is open and you can view the request and the buyer's message in the eBay Resolution Center.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by Nov 29, 2015. Most buyers and sellers are able to work things out by communicating with each other directly.
If you haven't already done so, provide shipping information, such as an item tracking number, shipping date, and shipping carrier to the buyer in the Resolution Center.
What you should know:
If you don't reply, or if the buyer isn't satisfied with the outcome by Nov 29, 2015, the buyer can escalate the request to eBay Customer Support.
Buyer's Message:
Today is 21 november at the moment I did not receive the item the lasta day zto receive was november 20 so I wanat a full refund