Why Manage Numbers for Telecommunications Services
The management of numbers used for telecommunications is required to ensure coordination, efficient use and availability for all operators providing services to the public in accordance with needs. A key aspect is that the management of numbers needs to serve a purpose relevant to public telecommunications, i.e. the management of the numbers needs to be useful to the public, industry or society. If the management is not helpful in some practical way, it is better to leave any required management to parties or persons who may use the numbers.
On this basis private networks and numbers not relevant to services to the public do not need to be managed by a telecommunications regulator that has a charter related to public telecommunications. Thus, numbers used within networks that are not accessible to the public such as corporation or defence private networks are appropriately left to those entities. One qualification however applies and that is that arrangements for such numbers do not interfere with public telecommunications. Private networks may be regulated to the extent that the escape codes that enable parties within the private network to place calls to parties outside of the private network may be required to not interfere with public telecommunications.
Additionally, numbers that may be relevant to the public but not for an end to end telecommunications may reasonably be left to separate management. Examples of this are numbers that are part of a unilateral service to subscribers of a single operator. Such services are generally referred to as “On Net” numbers as they:
• are used by, and relevant to, subscribers of a single operator;
• are only for transactions with that operator that may be considered:
o private between the client and the provider (billing or account services) or
o A feature or service offered by that provider to its subscribers only; and
• Do not interfere with either
o Similar transactions between other providers and their subscribers’ or
o end to end public communications involving subscribers of other providers.
‘On Net’ codes may be regulated toward non-interference with public telecommunications by restriction of lead digits used for such purposes. For example the lead digits may be restricted to commencing with * or #; or a short code range (e.g. digit ‘1’) may be reserved for the same purpose. A reserved short code range may be specified as for use by operators wishing to offer “On Net” services and would not be regulated beyond that one specification. The MPT has specified some short code digit space for this purpose although the use of that space is controlled by the MPT. While encouragement of operators to align their ‘On Net’ codes where the services are similar, (e.g. check balance of prepaid service) assists customers and reduces confusion, operators should be allowed to differentiate their product offering in accordance with their interpretation of the market.
A review of the ‘1’ short code space also indicates services in this range that are more appropriately treated as commercial (Call Centre or National Rate) services. This kind of service should be specifically accommodated in a designated number range. Noting the under-utilisation of the ‘0’ number space it is appropriate to specify a number range in this space for National Rate, Freephone and Premium services.
Why Manage Numbers for Telecommunications ServicesThe management of numbers used for telecommunications is required to ensure coordination, efficient use and availability for all operators providing services to the public in accordance with needs. A key aspect is that the management of numbers needs to serve a purpose relevant to public telecommunications, i.e. the management of the numbers needs to be useful to the public, industry or society. If the management is not helpful in some practical way, it is better to leave any required management to parties or persons who may use the numbers. On this basis private networks and numbers not relevant to services to the public do not need to be managed by a telecommunications regulator that has a charter related to public telecommunications. Thus, numbers used within networks that are not accessible to the public such as corporation or defence private networks are appropriately left to those entities. One qualification however applies and that is that arrangements for such numbers do not interfere with public telecommunications. Private networks may be regulated to the extent that the escape codes that enable parties within the private network to place calls to parties outside of the private network may be required to not interfere with public telecommunications.Additionally, numbers that may be relevant to the public but not for an end to end telecommunications may reasonably be left to separate management. Examples of this are numbers that are part of a unilateral service to subscribers of a single operator. Such services are generally referred to as “On Net” numbers as they:• are used by, and relevant to, subscribers of a single operator;• are only for transactions with that operator that may be considered:o private between the client and the provider (billing or account services) oro A feature or service offered by that provider to its subscribers only; and • Do not interfere with either o Similar transactions between other providers and their subscribers’ or o end to end public communications involving subscribers of other providers.‘On Net’ codes may be regulated toward non-interference with public telecommunications by restriction of lead digits used for such purposes. For example the lead digits may be restricted to commencing with * or #; or a short code range (e.g. digit ‘1’) may be reserved for the same purpose. A reserved short code range may be specified as for use by operators wishing to offer “On Net” services and would not be regulated beyond that one specification. The MPT has specified some short code digit space for this purpose although the use of that space is controlled by the MPT. While encouragement of operators to align their ‘On Net’ codes where the services are similar, (e.g. check balance of prepaid service) assists customers and reduces confusion, operators should be allowed to differentiate their product offering in accordance with their interpretation of the market.A review of the ‘1’ short code space also indicates services in this range that are more appropriately treated as commercial (Call Centre or National Rate) services. This kind of service should be specifically accommodated in a designated number range. Noting the under-utilisation of the ‘0’ number space it is appropriate to specify a number range in this space for National Rate, Freephone and Premium services.
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