1. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
2. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
3. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
4. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
5. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
6. Identify staff vacancies and recruit, interview and select applicants.
7. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
8. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
9. Represent organization at personnel-related hearings and investigations.
10. Administer compensation, benefits and performance management systems, and safety and recreation programs.
11. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
12. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Tools & Technology
Tools used in this occupation:
• Desktop computers
• Notebook computers
• Personal computers
Technology used in this occupation:
• Accounting software — AccountantsWorld Payroll Relief; Intuit QuickBooks software; New World Systems Logos.NET; Sage Peachtree software
• Document management software — Atlas Business Solutions Staff Files; Microsoft Office SharePoint Server MOSS; PDF readers; WinOcular software
• Enterprise resource planning ERP software — Deltek Vision; Oracle PeopleSoft; SAP software; Tyler Technologies MUNIS
Knowledge
1. Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
2. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
3. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
5. Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
6. Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Skills
1. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
3. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
4. Speaking — Talking to others to convey information effectively.
5. Coordination — Adjusting actions in relation to others' actions.
6. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Abilities
1. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
2. Written Comprehension — The ability to read and understand information and ideas presented in writing.
3. Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
4. Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
5. Written Expression — The ability to communicate information and ideas in writing so others will understand.
6. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.