Write a complaint letter to an organization to complain about your dissatisfaction with their service.
Example #1 (From NEF Upper-Intermediate page 81, using full-blocked letter style, with 2.5 cm margins on all sides)
[Sender’s address] 14 Hampden Crescent Cheltenham Gloucestershire GL50 10VB [Date] 15 November 2013 [Inside address (receiver’s address)] Head Office Café Royale 7 Charlton Road Milton Keynes MK1 5GB [Salutation] Dear Sir / Madam, [Body of letter, stating 1) the cause of complaint 2) a sequence of incidents, problems and effects and 3) the preferred solution] I am writing to complain about a meal my family and I had in the Café Royale restaurant in Market Square last Saturday night. We have eaten in this restaurant on many occasions and the background music has always been very low and pleasant. However, on this particular evening the music was terribly loud, almost deafening. When the waiter took our order, I asked him politely if he could turn the music down, which he did. However, while we were eating our main course, the music was turned up again and we could hardly hear ourselves speak. This time I asked to see the manager. She spoke to us in an extremely rude and unfriendly manner. She told us that we were the only customers who had ever complained about the music and refused to turn it down. We were so angry we decided to leave without having dessert or coffee. I have eaten in other branches of Café Royale all over the country, but I will not do so again unless I receive an explanation and apology for the unacceptable treatment we received. [Complimentary close] Yours faithfully, [Signature] Joseph Clements
เขียนจดหมายร้องเรียนไปยังองค์กรร้องเรียนความไม่พอใจของคุณด้วยบริการตัวอย่าง #1 (จาก NEF ผสานหน้า 81 ใช้ลักษณะตัวอักษรบล็อกเต็ม 2.5 ซม.ขอบทุกด้าน)[Sender’s address] 14 Hampden Crescent Cheltenham Gloucestershire GL50 10VB [Date] 15 November 2013 [Inside address (receiver’s address)] Head Office Café Royale 7 Charlton Road Milton Keynes MK1 5GB [Salutation] Dear Sir / Madam, [Body of letter, stating 1) the cause of complaint 2) a sequence of incidents, problems and effects and 3) the preferred solution] I am writing to complain about a meal my family and I had in the Café Royale restaurant in Market Square last Saturday night. We have eaten in this restaurant on many occasions and the background music has always been very low and pleasant. However, on this particular evening the music was terribly loud, almost deafening. When the waiter took our order, I asked him politely if he could turn the music down, which he did. However, while we were eating our main course, the music was turned up again and we could hardly hear ourselves speak. This time I asked to see the manager. She spoke to us in an extremely rude and unfriendly manner. She told us that we were the only customers who had ever complained about the music and refused to turn it down. We were so angry we decided to leave without having dessert or coffee. I have eaten in other branches of Café Royale all over the country, but I will not do so again unless I receive an explanation and apology for the unacceptable treatment we received. [Complimentary close] Yours faithfully, [Signature] Joseph Clements
การแปล กรุณารอสักครู่..
