List of Figures .............................................................................................................................................. 8
List of Tables ............................................................................................................................................... 8
1. Introduction .......................................................................................................................................... 9
1.1. ERP in Business................................................................................................................................ 9
1.2. Challenges of ERP implementation in Business ............................................................................. 10
1.3. ERP in Higher Education Institutions (HEIs) .................................................................................. 12
1.4. Research motivation ........................................................................................................................ 12
1.5. Thesis Structure ............................................................................................................................... 13
2. Literature review................................................................................................................................. 14
2.1. University context ............................................................................................................................ 14
2.2. ERP benefits in university ............................................................................................................... 15
2.3. The ERP implementation process .................................................................................................... 16
2.4. Challenges of ERP implementation in University ........................................................................... 19
2.5. Critical Success Factors for ERP implementation ........................................................................... 19
3. Case Study of MIT ERP Implementation ............................................................................................ 23
3.1. Antecedent Condition ...................................................................................................................... 23
3.2. Implementation Process ................................................................................................................... 25
3.3. Project outcome ............................................................................................................................... 33
4. Case Study of the global engineering company, ENGCO ................................................................... 35
4.1. Antecedent Condition ...................................................................................................................... 35
4.2. Implementation Process ................................................................................................................... 36
4.3. Process Outcome ............................................................................................................................. 39
5. Discussion ........................................................................................................................................... 42
6. Conclusion .......................................................................................................................................... 50
Appendix A. Interview Questions ............................................................................................................... 52
References .................................................................................................................................................. 53