B. Respondent’s and Bank’s Profile
Tables 3 and 4 show the profile of the sample banks and the respondents. The respondents comprised of 294 frontline employees within Jordan’s banking sector. Of these, 74.5% worked in conventional banks, 18.7% in Jordanian Islamic banks and 6.8% in foreign banks. Males within the banking sector in Jordan constitute 68.0% and females constitute 32.0% of the total employees. In addition, 19.0% were aged less than 25 years, 36.1% between 25–30 years, 30.3% between 31–40 years, 13.3% between 41–50 years, and 1.4% of the respondents were aged 51 or above. More than half of the respondents or 61.2% were married while another 38.8% were single. Of the study subjects, 47.6 per cent had worked in their banks for five years or less, 20.1 per cent between 6 and 10 years, 11.9 per cent between 11 and 15 years, 16.0 per cent between 16 and 20 years and the organizational tenures of 4.4 per cent of the sample were 20 years and above. A total of 12 employees was educated to high school level, 53 were found to be college affiliated, 193 were holding a bachelor degree, indeed 10 employees were high diploma, and 26 employees were master degree holders or above.
C. Reliability Analysis
Table 5 provides the values of Cronbach’s alpha for all the variables. It appears from the table that the values of Cronbach’s alpha range between 0.82 and 0.90 (Nunnally, 1978). These values well exceed the minimum value of 0.70. Thus, it can be concluded that the measures have an acceptable level of reliability.