Situation: A secretary is talking to a caller. (4-5)
Caller: This is Jim Smith.
Can I speak to Mr. Johnson, please?
Secretary: _____4_____
Caller: Can I leave a message, please?
Secretary: _____5_____.
a) Pardon me. I don’t know him.
b) Can you talk to him now?
c) I’m afraid he’s just gone out.
d) Sorry. He doesn’t want to speak to you.