As can be seen from Table 1, there is a positive and statistically significant correlation. This means that those guests whose perceived physical appearance was rated as better or more attractive received better service from the receptionists than those guests whose physical appearance was not rated as highly. In other words, a more attractive hotel guest has a chance to be better served. It should be noted that in this research we are not studying the physical appearance of people. Nor is it a study of the quality of services. It is a study of how these two phenomena interact, independently of whether people are aware of their reactions and whether they can or cannot manage them.