Procure a Cloud e-mail and collaboration service with a high degree of reliability and
availability:
9. Procure a service that maintains a redundant e-mail and collaboration infrastructure that will
ensure access for all AGENCY NAME users in the event of failure at any one provider
location.
10. Procure a service that includes effective contingency planning (including back-up and
disaster recovery capabilities).
11. Provide 24x7 trouble shooting service for inquiries, outages, issue resolutions, etc.
12. Provide e-mail and collaboration services that are dependable and provide response rates
that are consistent with industry standards.