SourceGas was able to enhance the software while maintaining the same user experience. To improve technician efficiency, the software was enhanced to tailor service order completion data sent back to SourceGas’s ERP system for each type of service order rather than displaying all data fields on all orders. Another important enhancement was to add audio alerts for dispatchers and technicians’ mobile devices to the SAP Workforce Scheduling and Optimization software so that emergency orders receive proper attention. An additional safety feature is the capability for technicians to set a timer to alert dispatch if they haven’t returned to their vehicle by a specified time.