As part of our low fares, good times promise, Jetstar is committed to providing you with the best flight experience for the best price. You also have our personal guarantee that your safety is always our highest priority. We strive to make every part of your experience with us uncomplicated, pleasant and enjoyable. That’s why we have over 7,000 people doing their very best, all day, every day, to get you to where you want to go. Unfortunately, there are times for every airline when things don’t go to plan, often because we have your safety as our highest priority. If this is ever the case, we think it’s important to know what you can expect from us, and that you know we will always be helpful, fair, open and consistent.