Apart from check-in counters, passengers may also obtain their boarding passes through self-check-in services. Passengers may perform their own check-in by utilizing the check-in kiosks provided by the airlines or airports. Many airlines and airports today are installing check-in machines at different locations within the terminal to provide more efficient services to the passengers. The machines consist of a monitor, keyboard, a scanner, and a printer (Figures 3.12a and b).
Upon entering the passenger’s name and travel information or by scanning travel documents, the check-in kiosk generates a boarding pass.