- Customers could be individuals, small groups, and all the end users of our products and services. Customers could also be internal “customers” who we work with. For most garena labs colleagues, this means the end users.
- “beyond people’s expectation”: It doesn’t mean giving a lot of free stuff to make customers like us in short term; it means identifying real needs and gaps, and providing the products and services to satisfy the needs beyond the current standard service level.