Dear thepowerofseach,
"Good day! Thanks for your email.
Dear customer,faced this situation, we would be very glad to help you solve the problem first which is issue you refund. But would you pls repay to us once you received the item? Thanks for your cooperation and understanding in advance!
We usually issued refund to the customer, but no reply from them once they received the items. So we also need to promise our profits. Hoping you can understand it.
Once again, we sincerely apologize for any inconvenience caused.
Yours faithfully,