the team faithful follower the TSPi quality plan and produces a quality product.
your second (and equally important) role as quality/process manager is to guide the team in producing a quality product.
To accomplish this objective, you need the help and support of all team members.
Each members must be personally committed to producing a quality product and must measure and track the quality of his or her personal work.
The principal measure for this goal is the degree to which the team members faithfully used the TSPi to achieve their quality-plan objectives.
Although a quality product is desired, the key quality lesson of this course is that faithfully following a well-defined and properly designed for this goal is the degree to which the team's quality performance conformed to the quality plan.
The principal quality parameters to use in this measurement are the following.