Provide prompt service to customers to meet identified needs in accordance with organisational requirements
2.2 Establish and maintain appropriate rapport with customers to ensure completion of quality service delivery
2.3 Sensitively and courteously handle customer complaints in accordance with organisational requirements
2.4 Provide assistance or respond to customers with specific needs according to organisational requirements
2.5 Identify and use available opportunities to promote and enhance services and products to customers
Unusual or out of the ordinary problems
f Requirements of special or high importance customers
f Complex technical problems
f Matters involving more than one solution or area of service
f Needs of customers who have not been happy with some aspect of product or service