16. Jean: I’d like to get a refund for this shirt?
Salesperson: I’m afraid you can’t, sir, because it was on sale.
Jean: Then can I talk to the manager?
Salesperson: I’m sorry he’s not in right now. Er…_____, sir?
Jean: There’s an ink spot on the collar.
1. What’s the problem
2. What’s wrong with you
3. Do you have any reason
4. May I return your shirt