effective communication
1. Tone of voice – try to raise and fall your voice as this is more pleasant than a dull
constant monotone.
2. Volume – try not to speak too loudly as this is most annoying to customers.
Speaking too quietly can also make it difficult for customers to hear you properly.
Try to match your voice volume to the person with whom you are speaking.
3. Speed – try not to speak fast or too slow.
4. Clarity – try not to mumble your words