Teltech's vision includes the view that purely
technical approaches to information and
knowledge provision will rarely add value
such as the incorporation of the human
element. The knowledge analyst assists in
defining what information is desired, clarifies
concepts and terms, interprets search results
and knows when and where to seek further
information.
A key premise of Teltech's business model
is that people are not only guides to information,
but important repositories of
expertise. A key focus of the firm's product
line development has been the development
of software providing an integrated view of
sources of information on a particular topic
known as an integrated source map. It will
present virtually all information that a customer
may want on a particular topic in a
matrixed environment (Davenport, 1997).