Dear Khun Yui,
Thank you for your message. I am sorry for the delay but I have been in meetings all day.
Firstly, thank you for taking the time and effort for such a detailed reply. It is appreciated.
We are sorry that Shine-KP can not compensate directly. As discussed Friday, we do not believe there is any fault with you the owner. We hope that you receive full compensation from Shine-KP in the near future.
If Shine can email the phone number of K. Lek (Head Maintenance), we will call him first thing tomorrow morning (Monday 9th June) to arrange inspection of alternative room. We hope that Shine-KP are proposing a room equivalent to what we are now being forced to vacate.
Once repairs are fully completed and the room is habitable again, we will immediately organize with you to resume rental payment.
Again, my apologize for any inconvenience you have experienced, I hope we can now finally resolve this issue.
Thank you again,