• The glass door at the entrance to Napalai meeting rooms was dirty and Housekeeping had been asked to clean it.
• The food tasting for the Federation of Thai Industries was at The Restaurant.
• Khun Thitipat was liaising with Khun Achara to ensure that Heads of Departments posted reviews in a staggered way united of as a large group.
• Khun Thitipat updated on the TAT Fam Trip from UK the previous night.
• Khun Thitipat gave feedback from guests who were unhappy with the buffet-inclusive package at the previous night’s Culinary Classics and commented that the selection had deteriorated.
In future they would buy only the “ticket only” option. The case would be discussed in the next Food & Beverage ExCom meeting.
Khun Victor had noted that nobody had “looked and seen” that there were no English signages or instruction on the dishes and stalls.
• Khun Victor noted that the day’s Food for Thought should be a specific example, rather than a generic example.
• Occupancy for the day and beyond remained slow Khun Victor had taken the initiative in overriding rates offered by Revenue Department.
• As the weekend occupancy was critical, any guests walking in to enquire about staying should not be allowed to walk out.
• We were overbooked for the following Saturday and reservation channel should be closed.
Over 100 extra beds would be required for the group and we should check the condition of all our extra beds.
The guests were paying THB 1,500 for and extra bed, including breakfast.
• The previous day Khun Trisadi had been asked to inspect rooms 105 and found numerous short comings in Housekeeping’s cleaning of the room cleanliness, or rack of it, was driving guests away from the hotel.
Khun Anirudh had set an action and improvement plan.
• From Khun Victor’s random check, it was evident that many staff did not understand what was being discussed in the meeting and could not therefore report properly back to our staff.
The likened the situation to our Heads of Department telling subordinates is what they should do, and very few understanding or asking questions.
• Khun Victor had asked Khun Chayarob and Khun Jeerasak and followed up about air-conditioning in room 762.
It was noted that we had surplus fan-coil units if it were necessary to change old ones for new ones.
Khun Nimit would liaise with Khun Rodjana to change fan-coil units in rooms as necessary and as soon as possible. All capable engineers should be utilised.