In Europe, clients are able to exchange (subject to availability) their Eurostar tickets in Europe by calling: 0044 1777 77 78 77 (within the UK dial: 0 1777 77 78 77). Traveler with a phone exchange needs to check- in via the manual booth 1 hour prior to departure and inform the staff of the phone exchange and of the train time onto which she/he has exchanged. The customer needs to provide the staff with the PNR# and the tariff code (FBC). A boarding pass will then be issued and the customer will be checked in. (the customer needs to have both the original ticket and the boarding pass).