6. Conclusion
Human resource management in an organization has an increasing importance in supporting the organizations’
strategies to accomplish its goals. Several ways have been implemented to enhance employees’ satisfaction towards
his job and work environment. One of the best strategies is to create an effective reward system in the workplace.
This current study provides a better understanding for hotel managers regarding various reward instruments in order
to foster employees’ job satisfaction. Research has proven that there is a significant and positive relationship
between rewards and job satisfaction. Employees who fully satisfied with their pay will result in a higher level of
satisfaction, and employees who get recognized tend to have higher self-esteem, more confidence and more
willingness to take new challenges (Pratheepkanth, 2011). When organizations are able to gain a thorough
understanding of their employees’ expectations in return for their hard work, they are capable of determining their
reward strategies which can help to deliver what is really needed (Silverman, 2004). Increasingly, organizations
should not just emphasized on financial alone, but also have to cover non financial aspect as well to boost frontline
employees’ job satisfaction. Therefore, establishing a well balance reward systems between financial and non
financial rewards to employees is one of the strategic approach where organizations not only able to satisfy
Farah Liyana Bustamam et al. / Procedia - Social and Behavioral Sciences 144 ( 2014 ) 392 – 402 401
employees’ needs but also to simultaneously achieve higher employee performance, improve resource efficiency,
and enhance customer service quality (Chiang and Birtch, 2008).