“Before the QMS we had no precise method of
establishing how long each build took which affected
our profitability. As a result of monitoring vehicle builds,
pricing and profit margins, we now know the precise
costs and can monitor the hours per build as well.
This means that our quotations are far more accurate
than previously and, equally as important, we now
know how much money we are making. We also dual
source from suppliers now, as a result of ISO 9001.
This has enabled us to firstly negotiate better prices on
the components and, secondly, offer a choice to our
customers. Also, by having a ‘back-up’ supplier, should
one go into receivership, Warnerbus will still be able to
offer the parts.”