Yes, it was a shame that customer did not show up during the peak days in April and did not even inform us.
I am too buy to amend the invoice, etc. Please discuss with your finance dept to amend this in your system and confirm.
Is there anyway that we can charge the customer in the future. Is their credit card info on your reservation informing sheet. Fyi, I am the owner and do not comes to the hotel to look at day to day matter. The hotel is too small for us to spend a lot of time there.
Fyi, we do want to build a large hotel with 100 rooms +. Do you know any hotels managing chain that is very good in sales and marketing, honest, easy to work with. I would like to have a talk with them.