The development process sponsored by the global category organizations under P&G’s former structure involved using consumer research to identify a worldwide unmet consumer need, assigning a lead research center to developing a technical response to the need, then drawing upon marketing expertise from lead markets to build a new product concept on that technology base. In the case of facial cleansing, consumer researchers found that, despite regional differences, there was widespread dissatisfaction among women with existing products and practices. Chris Bartlett describes the next stages: