Dear Pimporn,
This is a very strange problem. However, there are a few points that have to be checked.
Questions
- Is the weighing scale that the customer uses to check the functioning of the MCBalance calibrated as well? In other words, how precise is that scale?
- Is the material bag counted with the weighing of the customer as well?
- Is the load cell of the MCBalance calibrated properly? (given the checks below, I suppose it is).
- Also, there is still 2448 grams of material left in the hopper. Is this taken into calculation as well?
Checks
- If I recalculate the given capacities; 2% additive of 50,5 KG during 3,75 hours, my calculation comes to a batch of 3,8 Kg/h
- The batch counter has not been reset at the start at the test and is starting at 0,246 grams as shown in your logfile. 4,050 – 0,246 = 3,8 Kg/h so that would mean that the MCBalance is dosing exactly what it should do.
I’m very interested in your answers.
Thanks, can you maybe already approve if the attached packing list can go with the shipment?
I don’t know the exact packing dimensions yet but It will save some time as soon as the order is ready.
Dear Pimporn,This is a very strange problem. However, there are a few points that have to be checked.Questions- Is the weighing scale that the customer uses to check the functioning of the MCBalance calibrated as well? In other words, how precise is that scale?- Is the material bag counted with the weighing of the customer as well?- Is the load cell of the MCBalance calibrated properly? (given the checks below, I suppose it is).- Also, there is still 2448 grams of material left in the hopper. Is this taken into calculation as well?Checks- If I recalculate the given capacities; 2% additive of 50,5 KG during 3,75 hours, my calculation comes to a batch of 3,8 Kg/h- The batch counter has not been reset at the start at the test and is starting at 0,246 grams as shown in your logfile. 4,050 – 0,246 = 3,8 Kg/h so that would mean that the MCBalance is dosing exactly what it should do.I’m very interested in your answers.Thanks, can you maybe already approve if the attached packing list can go with the shipment?I don’t know the exact packing dimensions yet but It will save some time as soon as the order is ready.
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