Apologies for the delay in our reply.
We are currently looking into your case as we do not have any similar case of problems in logging in to online account.
In the meantime, you may either contact us at +65 3158 7888 or provide us a convenient time to call you at your number to process your purchase through the phone,
as we had tried to contact you at your registered number - 0945839839 but it could not be connected to you.
Best Regards,
Jackson