A: Hello Mr. Chen, may I help you?
B: Yes, I ordered spare parts for my generator, but you sent the wrong parts.
A; Oh no! Can you tell me exactly what parts you ordered and what you got?
B: Yes, I ordered two of part number B235C, but I got two B235Ds instead! They won’t fit my generator.
A: I’m very sorry, let me check and see if we have the correct parts here right now and if we do, I can have someone deliver them this afternoon. Would that be okay?
B: Yes, please – the sooner I have the parts the better.
Later . . . .
A: Hello Mr. Chen, did you get the correct parts I sent over ? Are they exactly what you needed?
B: Yes, they just arrived. Thank you.
A: My pleasure Mr. Chen, again, sorry for the inconvenience.