Although 180 (84.7%) of the respondents agreed that the landfills were the source of
malodour, not all (175 or 92.1%) were bothered by the smell. Of the total 190 respondents, 106
(55.8%) have made some kind of complaints regarding the foul smell. The remaining 84 (44.2%)
respondents that did not make any complaint due to various combination of reasons; 74 (38.9%)
did not know where to make the complaints, 56 (29.5%) did not care and 60 (31.6%) thought
others would make the complaints on behalf of the rest. For those respondents who made the
complaints, most (42.1%) did so directly to the local authorities. Some had done so through a
combination of other methods namely elected representatives (14.2%), housing associations
(11.6%), and electronic media such as email, television and telephone (11.6%).