maryofQualifications-Minimum10Yearshotelexperiencesinhotelhospitality,FrontOfficeDepartment.-Ensuringthatallworkiscarriedouttothehigheststandards.-Experienceofleadingmulti-disciplineteams.-MultipleskillsandknowledgebothFrontOfficeandReservationpart-Abletotakeonanddothedutiesofageneralmanager.-Developingandmotivatingteamstodobetter.-Abilitytohandleemergencysituationsastheyarise.-Goodunderstandingofhumans’resources.-Trustworthyandabletoworkintotalconfidence.-Abilitytoworkpositivelywithothers.-Logical,passionateanddeterminedwhenapproachingproblems.ProfessionalExperienceAssistantFrontOfficeManageratThePalayanaHuaHin,2017-present-ResponsibletothefrontofficemanagerforthegeneralsupervisionofFrontOfficeandduringtheabsencesoftheFOM.-ManagesandmotivatestheFrontOfficeteaminordertoprovideahighstandardofserviceforcustomers-Handlesanyguestcomplaintsorcontentiousissuesthatcannotbesettleddirectlybyteammembersandprovidesafastsolution-ReviewarrivallistforallarrivalsandVIPstocheckroomallocations,amenitiesandspecialrequests-Reviewreservationbookeddailyandarrivalreportdaily.-Respondedandmonitorsallreservationjobs.AlsocoordinatesgroupreservationsactivitywiththeSalesDepartmentandRevenueManagerFrontOfficeManageratImperialHuaHinBeachandResort,2014-2017(3Years)-Ensurepracticerevenueandexpensegoalsaremetorexceeded.-Createupsellingprogramtoincreasehotel’srevenue.-ManagesandmotivatestheFrontOfficeteaminordertoprovideahighstandardofserviceforcustomers.-Handlesanyguestcomplaintsorcontentiousissuesthatcannotbesettleddirectly